Our Privacy Policy

Candyss Crosby Gallery firmly believes in protecting your privacy and the security of your personal information. We are committed to complying with applicable laws and regulations to ensure that any information you share with us is kept securely. We do not rent, sell or distribute our client base or newsletter subscribers to anyone. We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website or anywhere else. If you have any questions or concerns regarding the following information, please contact us at +61419213321 or email: enquiries@candysscrosby.com

The following statement outlines our Privacy Policy:

What do we collect?

Any details collected from Candyss Crosby Gallery customers is required in order to provide you with our products & services, and a high level of customer service. We only use your information to process your transaction and deliver your order, to send occasional newsletters or our latest exhibition invitation. Occasionally we have a SALE over a weekend and we might send information to keep you in the loop about that.
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

When you shop on our website, we also retain details of your specific product purchases, transactions with us and automatically receive your computer’s internet protocol (IP) address.

When you place an order on our website candysscrosby.com, we collect the following information in order to fulfill your order and contact you, should a query arise:

  • Name
  • Email address
  • Postage/ billing addresses
  • Phone number

If you choose to sign up to the Candyss Crosby Gallery newsletter,  either by opting in at time of purchase or signing up separately for updates, the below information is held by Mailchimp:

  • Name
  • Email address

In order to run the website efficiently, we use the following 3rd party websites and or programs, which also comply with the applicable data protection laws:

  • Mailchimp
  • Paypal


Like most websites these days we use cookies to help provide you with the best experience possible. Cookies are the small text files that are placed on your computer or mobile when you browse a website. The types of cookies that we may use are listed below:

  • Website functionality cookies which allow you to navigate the website and use features such as “Add to cart”
  • Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve functionality and your shopping experience.
  • Customer preference cookies which will remember your preferences (such as your location) when browsing or shopping on our website, so we can make your shopping experience as easy as possible and more personal to you.

What are your rights?

Right to access: You have the right to request information about the personal data we hold about you at any time. You can contact enquiries@candysscrosby.com and we will be able to provide you with your personal data via e-mail.

Right to cancel to direct marketing: You have the right to cancel direct marketing. You can opt out from direct marketing or the subscription to the email feed by following the instructions in the footer of each newsletter or you can at any time amend, update or delete any personal information altogether from our database by sending an email to enquiries@candysscrosby.com


Links on the Candyss Crosby website to external entities are not covered within this policy. Consequently, Candyss Crosby Gallery shall not be liable for the content or practices of linked websites. We encourage you to read the privacy policy of any website you access via our website www.candysscrosby.com

Changes to this Privacy Policy

This Privacy Policy may change and therefore you should review it regularly. We will of course notify you of any changes, here, by email, or by means of a notice on our homepage, when we are required to do so.

Your consent

By visiting www.candysscrosby.com or purchasing goods from us, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Terms and Conditions

This website is owned and operated by Candyss Crosby Gallery, “Candyss Crosby Gallery”, “Candyss Crosby”, “we”, “our”, “us”) (ABN 62034263314) whose office is at 3/2 Roseberry Street, Balgowlah NSW 2093, Australia; making this online merchant based in Australia. By visiting www.candysscrosby.com (the “Website”) and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms and Conditions”, “Terms of Service”, “Terms”).

We reserve the right to change the Terms and Conditions at any time. You should check the Terms and Conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

Our store is hosted on Shopify Inc

They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you have any questions about the Terms and Conditions, the goods or the Website please email us at enquiries@candysscrosby.com

The content of this website

All content which forms a part of this Website, including without limitation, all text, design, graphics, images, logos, emails, videos and (collectively, the “Content”) belongs to Candyss Crosby and Candyss Crosby Gallery. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Candyss Crosby’s (“Candyss Crosby Gallery’s”) prior written permission.


All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email (or by telephone if no email address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. We accept your order for an item when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

You agree to provide current, complete and accurate purchase and account information for all purchases made online. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and/or phone number provided at the time the order was made.


Pre-ordered items (one off prints) or commissions on small artworks will be charged in full and secured for you as soon as your order is placed. We will be in contact via email or phone about shipment and approximate delivery dates. You will receive a follow up e-mail with delivery details once your item is available and has been dispatched. If for any reason your order cannot be fulfilled, a full refund will be issued.

If you have any questions concerning the availability or delivery of a particular item, please contact enquiries@candysscrosby.com or phone 0419213321.

Price & Payment

All product prices are in AUD$, are inclusive of GST, and are correct at the time that the product description was first entered on to the Website. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time.
Delivery charges will be applied based on the delivery address supplied by the customer.
All payments must be made in full prior to delivery. Payments must be made via the secure payment gateway facilities accessible via the Website or by direct deposit into our bank account.


After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). For your protection, all orders will be sent via Australia Post or with a courier within 2-7 working days, both of which have tracking numbers that will be made available to you on dispatch.

Candyss Crosby Gallery will contact you via email if the goods you have order are not available at the time of processing your order or an additional charge for bulky items or remote delivery is applicable. If you wish to query a delivery or you have not received your order within the days specified please contact us at enquiries@candysscrosby.com

Please note that during SALE times, or other COVID 19 difficult periods, deliveries may take longer.

Standard Delivery
Standard delivery orders will be received within approximately 5-7 working days.

Express Delivery
Express delivery is available for Australian deliveries & only orders within the Express Post-delivery network.

Orders must place your order by 12pm (AEST) on any business day for next 1-2 working day delivery.

International Delivery

You may request international delivery of your order by contacting us directly at enquiries@candysscrosby.com International delivery charge/s applicable to your order will be quoted with each individual order depending on size and volume and it is important that we have your correct email and contact phone number.

Delivery lead times to an international address will vary according to its destination. Countries outside Australia and New Zealand will receive orders in approximately 7-14 working days however, arrival time is an estimate and unfortunately, cannot be guaranteed. Candyss Crosby Gallery shall not be liable for any delay or failure by us to deliver your order within the estimated timescales.

International Taxes

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. 

If you require further information about your country’s taxes and duties please
contact your local customs office directly.

Returns, refunds or exchanges

Purchase with confidence with our 7-day money back guarantee!

You have one full week from the time you receive a painting to decide if you’d like to return it for any reason. 

If you decide to return your artwork, simply let us know via email or phone and we’ll make it happen. 

Upon processing your return, we’ll issue a refund for your purchase minus the delivery fee.

Artworks can also be exchanged for another item or a credit note, within 28 days of purchase.
If you purchased your piece from the gallery you may return this item for a gallery credit or exchange  by contacting the gallery on 0419213321 or you can easily submit a request to return, replace, or exchange by emailing us on enquiries@candysscrosby.com

PLEASE NOTE: all returns of purchased items must in their original condition and packaging.
The cost and safety of the goods are your responsibility until they reach us. You assume any risk of loss, theft or damage to goods during transit and therefore advise you take out registered postage /courier insurance with your postal carrier. Candyss Crosby Gallery will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Incorrect Goods / Faulty Product received

We inspect all products before posting to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, please contact enquiries@candysscrosby.com immediately. 

We ask you to quote your order number, provide details of the product you purchased or the damage or fault with the item/s and, if possible, a photo of the goods received.
We will then advise on how to proceed with the return.

Please post your item to the following address:

Candyss Crosby Gallery
3/2 Roseberry Street
Balgowlah NSW 2093

Gift Certificates

GIFT CERTIFICATES may be used for purchases online, by phone or in the gallery in person. Gift Certificates are valid for use for 12 months from the date of issue or as otherwise indicated to you by us. Any balance that remains on the Gift Certificate after expiry will not be available for use. You can check your Gift Certificate balance and expiry date at any time by emailing us or ringing 0419213321. 

Gift Certificates cannot be returned or exchanged for cash and we are not responsible for lost or stolen gift certificates or for use without your permission.

Gift Wrapping

A gift wrapping and gift card with message service is available. Please email us the details of what you would like on the card. The card and gift wrapping is an extra $15 – this includes a Candyss Crosby printed greeting card and brown paper wrap and natural hemp tie.


We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Privacy Policy

Please review our Privacy Policy above.


Your personal information shall be used and protected in accordance with our Privacy Policy. (Please see above).

Third Party Links

This website may contain links to other websites. All such other websites are independent from this website and from Candyss Crosby Gallery. We are not responsible for such websites or material nor do we review or endorse them. Please review our full terms in our Privacy Policy.

Prices, Payment & GST

All prices displayed on this website are in Australian dollars and include GST.
All payments are processed in Australian dollars.


You agree to fully indemnify, defend and hold harmless Candyss Crosby Gallery and subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.